This privacy policy explains how www.bionexsavings.co.uk collects, uses, and processes personal information provided by its users.

Owner and Data Controller

BIONEX ENERGY SAVINGS LTD
34 Brackendale Avenue, Basildon, England, SS13 3BD
Contact Email: business@bionexsavings.co.uk

What Personal Data We Collect

This site collects the following types of personal information from users:

• First name and last name
• Phone number
• Email address

Details of how this data is collected are outlined in the sections below. Information may be provided directly by users or gathered automatically while using the website.

Providing personal information is mandatory to use certain services unless otherwise stated. Refusal to provide such information might limit service availability. If you're unsure about which data is required, please contact us.

Cookies or similar tracking technologies may also be used to enhance service delivery, as explained in this policy or the Cookie Policy.

If you share someone else’s personal information on this site, you confirm that you have their consent to do so.

How We Handle Your Data

Data Processing Methods

We take strict security measures to prevent unauthorized access, disclosure, modification, or destruction of personal information. Data is processed using secure systems, and only authorized personnel or service providers (like IT support or mail services) may access it.

Legal Basis for Processing

We may process personal data under the following conditions:

1. You’ve given explicit consent for specific purposes.
2. The information is needed to fulfill a contract or pre-contractual obligations.
3. Processing is required to comply with legal obligations.
4. It’s necessary for the public interest or the legitimate interests of the business.

For questions about the legal basis for processing, feel free to contact us.

Location of Data Processing

Data is processed at our offices or where involved parties are located. In some cases, personal data may be transferred to countries outside the European Union (EU).

If such transfers occur, we ensure they meet legal standards and safeguard your data.

Data Retention

We retain personal data for as long as necessary to fulfill the purpose for which it was collected. This period may extend if required by law or if you’ve given your consent. Once the retention period ends, data will be securely deleted.

Purpose of Data Collection

The data we collect is used to:

• Provide and improve our services.
• Fulfill legal obligations.
• Protect our rights and those of others.
• Detect and prevent fraud or malicious activity.

User Rights

As a user, you have several rights regarding your personal data:

1. Withdraw Consent: You can revoke consent at any time.
2. Object to Processing: You can object to how your data is used if not based on your consent.
3. Access Data: You can request a copy of your personal information.
4. Correct Data: You can request corrections to any inaccuracies.
5. Restrict Processing: Under specific circumstances, you can limit the use of your data.
6. Delete Data: You can request that your personal data be erased.
7. Transfer Data: You can ask for your data to be transferred to another service provider.
8. File a Complaint: You have the right to raise concerns with a relevant data protection authority.

To exercise your rights, contact us using the details provided above. Requests are processed within one month.

Additional Information

Legal Action

Your data may be used to comply with legal obligations or during legal proceedings related to misuse of the website or services.

System Logs and Maintenance

Technical details like IP addresses may be collected for maintenance and troubleshooting purposes.

Policy Updates

This policy may be updated at any time, with changes reflected on this page. Users are encouraged to review it periodically.

Definitions

• Personal Data: Any information that identifies an individual.
• Usage Data: Information automatically collected by the website, such as IP addresses and browser details.
• Data Controller: The entity responsible for managing personal data.

This policy complies with the General Data Protection Regulation (GDPR).

Last Updated: April 26, 2022